HomeAdvisor Launches In-App Video Messaging and Digital Payment Tools
DENVER, April 28, 2020 /PRNewswire/ -- HomeAdvisor, a leading digital marketplace evolving the way homeowners connect with service professionals to complete home projects, has launched a series of tools in its mobile app to help homeowners and home service professionals more safely connect and transact around home repairs while stay-at-home orders are still in effect. Homeowners and pros can now connect via in-app video messaging, receive and pay for services with HomeAdvisor Pay, a new contactless digital payment tool, and tip current and former pros directly in the mobile app.
A recent ANGI Homeservices-commissioned survey of 1,000 U.S. home service professionals fielded by Pollfish found pros are using technology and communications platforms to better engage and reassure new and existing customers. Eighty-five percent of pros surveyed have made at least one major change to customer communications. Among them, 41 percent have used video chat technology in place of in-person meetings and 32 percent say they have enhanced direct communication with customers/clients before accepting new business.